Terms and Conditions

Please read these conditions carefully before using Teilor Services. By using Teilor Services, you signify your agreement to be bound by these conditions.

Terms and Coditions


Delivery Policy

All online orders will be delivered as quickly as possible. Delivery charges are complimentary for all orders. Please allow 3 working days for Standard Delivery. Teilor works with Urgent Cargus for all deliveries.


Return policy for online acquisitions

In case the product bought online does not correspond to your standards, it can be returned within 14 days of purchase.

If the product has been customized, due to the fact that it is made on demand, it can not be returned (according to the actual legislation). Therefore, the custom-made products cannot be returned.

The products can be exchanged within 14 days of purchase, only accompanied by the original sales receipt if they present manufacture defaults, have not been worn and do not show signs of tear, due to wrong manipulation.

In case of the rings, where the measure can be modified, the client can request this within maximum 15 days of the date of purchase. This procedure is free of charge for the diamond rings, additional charges being applied only in the case more gold is added in order to enlarge a piece of jewelry. The cost will be calculated according to the added weight of gold.

Consumer rights are according to art. 16 (1) of law 449/2003 (12). Consummers rights are not affected by the guarantee conditions stipulated in the guarantee certificate.

Rhodium plating after purchase is not included in the guarantee. Zirconium can lose its sparkle in time.

The guarantee does not include alterations of the product due to not respecting the conditions mentioned in the guarantee certificate, the accidents, the negligence or the inappropriate use of these or other factors not connected with material or labor defects.

Repairs for the products within the warranty period will be made free of charge within 15 days, in the conditions of art. 16 (1) of law 449/2003 (12), if a labor fault proves to have caused the respective deterioration. In case of product replacement, Teilor does not guarantee the delivery of the same product, but of a similar product, with an equivalent value.



To keep your jewels at their best, we recommend you do the following:

  • Jewels inlaid with precious stones and pearls must be handled with care, as their mounting does not resist mechanical shocks
  • Keep the jewels in the boxes received with the products or in other boxes designed specifically for jewelry
  • Do not wear jewelry during houkeeping chores, tough jobs or those activities that carry the risk of the pieces to get in contact with substances containing sulphur
  • Do not wear jewelry during physical activity
  • Avoid contact with chemical substances, they might erode the metal
  • After every use, wipe the jewelry with a soft cloth
  • Precious metal can lose its shine in time if it comes frequently in contact with agents such as perfume, salted water, body lotion, hairspray, chloride or sulphur
  • The degree of dullness depends on the owner skin and his or her beauty routine.
  • Do not expose the jewels to harsh chemicals. Cleaning products can alter the color and the shine of the jewels

Teilor workshop is in Pitești, Strada Smeurei no. 54.


Dissatisfaction and conciliation

In case you are having trouble with an order, please do not hesitate to contact us on e-mail at office@ bijuteriateilor.ro or on the phone 0720 028 217


Ownership and copyright

All materials used on www.teilor.ro are the intellectual property of SC CREDIT GOLD&GF 2003 SRL. In case of violation of some of the copy rights, please contact us at office@ bijuteriateilor.ro


Terms and conditions in short:


User obligations:

a. The user should use the website www.teilor.ro only for legal activities.
b. The user must respect the copyrights applied to all the information on the website.
c. The user is not allowed to publish illegal or offensive materials on the website.
d. The user must not violate the website security, otherwise he or she can be indicted.
e. The user must not blame and/or sue Teilor for claims raised by a third party or for any loss caused by ignoring these conditions.



Teilor establishes the rules for these promotions, displayed on the website and applied to the orders from the specified period and while the stock lasts. The promotions can be cancelled at any time and without preliminary notice.



a. Teilor is not responsible for the links pointing to other sites.
b. Teilor is not responsible for the services and information furnished to a third party



The present contract and any dispute related to it are governed by the existing legislation on Romanian territory.

The present conditions can be modified at any time, without preliminary notice to the user, these being considered accepted by the User after their publication on the website.


In legal terms


General Use Terms and Conditions

By accessing and browsing this website, you accept, de facto, the following using terms:


1. the user agrees to use the services and information on our website only for legal purposes
The User agrees to:
a. not modify, distribute, transfer, display, publish, reproduce, give licence, create secondary products, transfer and sell any information or services obtained from or through this website;
b. not use or allow a third party to use the information and the services available on Teilor website in order to distribute or receive materials that contravene the actual legal stipulations or have an obscene, abusive, vulgar, offensive, threatening content, violates any intellectual property right or affects other person’s intimacy, incite racial, ethnic enmity or is in any other way offensive;
c. not engage in the activity of cracking or hacking, or in attacks like “ Denial of Service”. The users violating the security of the systems or the networks will be sanctioned, under civil and criminal law.


2. The User agrees to exonerate Teilor from responsibility and not bring it to trial, in relation with any claim raised by a third party, resulted from using Teilor service or communication network and the internet, and regarding any loss (direct, indirect, resulting or of other nature), costs, actions, processes, claims, expenses (including legal fees) or other responsibilities, suffered in any way or caused directly by Teilor, in case the User breaks or ignores these conditions.


3. The User formally declares that he/she understands and agrees with the following statements:


I. He/she will use the services and information on our website on his/her own responsibility.
The services and the information presented on our website are furnished on the principle “as they are” or “as they are available”. Teilor are not responsible for any loss suffered by the User, direct or indirect, resulted from or related in any way with the utilization or the service level of performance of this website or the connected websites.
Teilor establish themselves the rules of their promotions and competitions. These rules are announced only on Teilor website. Only the orders following the rules displayed on the website can qualify for the promotions. Also, the promotions apply only to the orders registered by the company in the time interval the promotion is valid and only while the stock lasts. Teilor do not guarantee the stock availability for the promoted products and can interrupt or cancel it at any moment and without any preliminary notice.
Teilor and their suppliers do not take responsibility for the printing or displaying errors regarding the prices, characteristics, images, etc. In the situation where the price of a product or some characteristics have been wrongly introduced and the products have not been delivered yet, our company reserves the right to cancel the delivery of the respective product and to announce the client of the occurred error as soon as possible.


II. Teilor do not guarantee the following:
- the services and the information on our website meet all your requests
- the services and the information on our website are furnished without any interruption, on time and without errors.
- Any program error is corrected
- The services and the information displayed on our website for the users do not contain viruses and other components that could harm their devices and Teilor cannot be responsible for any action based on the respective information or services.


III. Any material downloaded or obtainted in other way by using the services and information provided by Teilor is at the User disposal and can be used only on his/her own risk. The User is the only person responsible with the possible damage caused to the computer from which the services and the information are accessed or with any data loss that can result from downloading any of the materials.


IV. Any advice or other information, written or spoken, obtained by the User from Teilor through the service do not represent a guarantee that is not expressly stipulated in the telecommunication services conditions.


4. The user is aware of the fact that Teilor do not offer any guarantee regarding the security of the information passing through their network and internet.


5. Any links to other websites or networks can be included only for the User’s help and do not involve in any way Teilor responsibility for the available material on or through those websites or networks, or for any association with their operators. The User acceses those websites and uses the products and services on his own risk.


6. Teilor do not guarantee that the services and materials furnished by a third party are acceptable and available in any area in Romania. If the User accesses another content or services from third party websites, Teilor are not responsible for the User to respect the local laws or other normative acts in effect in those countries.


7. The User expressly declares that he/she took notice of the fact that all the representations, logos and symbols and any combination of those with any word or graphical symbol used oh this website are registered trademarks for Teilor or associates/affiliate companies and are protected by the law.


8. Change of the conditions – Teilor can change the present conditions at times without noticing the User. Such change will be brought to the User’s knowledge on the www.teilor.ro website. These changes will be considered accepted by the User if he/she continues to use Teilor services and information after their publication on the website.


9. Jurisdiction. By accessing this website, the User accepts that this contract and any dispute connected to it are governed and interpreted according to Romanian Law and the User agrees to obey the exclusive jurisdiction of Romanian law courts. If the User accesed the website outside Romanian territory, is is on his/her risk and is solely responsible to follow the law of the country he/she is in.





The terms and conditions (referred to as SGTC) will apply to all goods and services sales by Teilor, through their online store www.teilor.ro to the Seller and can be modified only with the written agreement of both parts.



In this SGTC, the following terms will stand for:
Buyer: person, firm, company and another legal entity issuing an Order.
Seller: commercial society SC CREDIT GOLD & GF 2003 SRL, with the social headquarters in Strada Smeurei 54, Pitesti, Arges.
Goods and services: the Seller will furnish to the Buyer any project, equipment and material and/or part of these or service, including documents and services to be furnished to the User, mentioned in the order or regarding them in other way.
Order: an electronic document meant as a communication means between the Buyer and Seller, by which the Seller agrees to deliver the Goods and the Services and the Buyer agrees to receive these Goods and Services and to pay for these.
Contract: an Order confirmed by the Seller
Intellectual property rights (referred to as IPR): all immaterial rights such as know-how, copyright and data base rights, projection rights, model rights, license, trademarks and domain register rights.
Specifications: all specifications and/or Goods descriptions as they are specified in the order.



By placing an electronic order on the above mentioned website, or an order on the telephone, the Buyer agrees with the communication means the Seller is operating.
The order will be comprised of the following documents, in the order of importance:
1. The Order (together with the clear mention of the delivery and billing data) and its specific conditions
2. The Buyer specifications (where they apply)
If the Seller confirms the order, this will imply that he/she completely agrees with the Order terms. The Order accepted by the Seller is considered finalized when theBuyer confirms verbally (on the phone), without the delivery confirmation, and has contractual value.



The present contract becomes valid after the Seller confirms the Order. The confirmation must be on the phone. The General Terms and Conditions will define the contract, completed with the Guarantee Certificate, emitted by the Seller or one of his suppliers.



5.1 The Seller will use their professional and technical knowledge to reach the result as described in the Order and will deliver the Goods and Services, according to the Buyer’s requests, needs and specifications;
5.2 The information displayed on the Buyer’s website have an informative character and can be modified by the Buyer, without preliminary notice. Also, in consideration for the space and the coherence of the information, the products descriptions can be incomplete, but the Seller tries to present the most relevant information so that the product is used at best for the purpose it has been acquired.
5.3 In case of an order for a product that becomes unavailable in the meantime, the Buyer will be contacted by one of Teilor representative, on the phone or via e-mail, and be informed about the status of the products. Teilor representative will try to offer other variants for the respective products, with a similar value.
5.4 Inappropriate or offensive comments on the website will be deleted from the website or will be ignored. The Seller has the liberty to dispose of the received information, without being obliged to explain themselves.



The Seller can assign and/or subcontract a third party for the services dealing with the delivery of the Order, Buyer up-to-date-ing, without Buyer’s consent. The Seller will always be responsible to the Buyer for all the contractual obligations.



The Buyer understand the intellectual property right and will not disclose to a third party or will not make public (via the internet or media) none of the notifications received from the Seller. Also, the name of the website and the graphical signs, are trademarks property of Teilor and cannot be taken, copied or used without the written approval from the owner.



In case the delivery and/or start of the Order terms cannot be respected, the Seller is obliged to let the Buyer know the estimated time to finish the delivery. The Buyer will have the right to demand further penalties from the Seller, when the law allows, in case the Contract was not respected, partially or completely, according to the established terms.
In case the Seller receives the wrong information in relation to the billing or the delivery of the products, there will be a new deadline to deliver the order, within three working days.
In case the merchandise is not delivered on the established delivery terms, the Seller will pay penalties for delaying or not delivering the order of 0,15% every day, calculated at the value of the undelivered merchandise.



The price, the paying method and the paying terms are specified in the Order. The Seller will emit a Bill to the Buyer for the Goods and the Services delivered, the Buyer being bound to provide all the information necessary for the billing, according to the actual legislation.



 Teilor will make all the efforts to offer correct information regarding the products’ price and the characteristics. It is possible some characteristics and/or prices be erroneous, due to a human error. In case the Client orders a product with erroneous price, the Vendor has the right to cancel the order.

 According to Art. 1665 from the New Code of Civil Procedure

 `Fictitious or Paltry Price

(1)    The Sale is cancellable when the price is not meant to be applied

(2)    Also, the Sale is cancellable when the price is disproportionate against the value of the product that it is obvious that the Vendor did not consent to sell it`


In case of an order in which the product has erroneous characteristics due to a human or technical error, Teilor will make all the efforts to deliver a product with similar characteristics with the ordered product. If the client does not agree with this solutions, Teilor has the right to cancel the order.


10.1. Delivery
The Seller agrees to deliver the Goods and the Services in door-to-door system to the Buyer and guarantees a delivery term of 72 hours or exceptionally 120 hours from receiving the Order to Delivery status, that can be consulted in the personal account created by the Buyer on the above mentioned website. In exceptional cases (weather, roads, accidents etc.), the Seller will inform the Buyer about the delay and will furnish an estimated delivery time.
10.2 Transport – Packaging
Except for the case when it is differently agreed by both the Seller and Buyer, the Seller exempts themselves from the risks and responsibilities associated with the Goods and Services the moment they deliver those to the internal courier company (ex. Cargus) with which the Seller is working and to the Buyer’s representative. The Seller will ensure the correct packaging of the Goods and Services and will transmit the accompanying documents. The Seller will deliver the Goods and Services on Romanian territory. In case of deteriorated merchandise, quantitative and/or qualitative deficiencies, the goods or services will be replaced and/or supplemented accordingly.


Article 11 – RECEIPT

The Goods and Services will be considered delivered when they correspond with the characteristics mentioned in the Order. In case the Buyer discovers that the delivered Goods and Services are not congruent with the specifications, the Seller will bring the Goods and Services to conformity in term equal to the term of executing the Order – mentioned on the product description page, without asking the Buyer an extra charge connected to these operations.


Article 12 – GUARANTEE

The gold products will be delivered with their own guarantee mark IS02 and the title of the gold alloy 585‰ sau 750‰. Also, the goods will be accompanied by the bill, the quality certificate, emitted by the supplier or by Teilor, and also the other documents requested by the actual law. Beside any other guarantees demanded by the applicable law and detailed in the Guarantee Certificate emitted by the Seller, the Seller will guarantee the Buyer against any non-conformity that can affect the whole or part of the Goods and Services, with the exception of the regular wear.



The property of the Goods and Services will be transferred at the moment of their delivery to the Buyer, at the location indicated in the Order ( by delivery we understand signing the delivery receipt, furnished by the courier or signing the fiscal invoice in case of deliveries at the Vendor’s headquarters). In case of courier delivery, this one is not authorized by the Seller to allow the Buyer to open the package before signing the delivery receipt, but only after signing and paying for the Goods and Services. The Seller can be made responsible for the content of the parcels dispatched if there is a document between the Buyer and the representative of the courier dealing with the delivery.



The Seller will respect all the laws, regulations and ordonance applicable to their contractual activities, including no limitations to : the manufacture, the assembling, the manipulation, the transport, the storage, the packaging and the delivery of the Goods and Services and applicable to health, security and environment.



The Seller cannot be responsible for any kind of damage that the Buyer or any other third party can suffer as a result of Vendor fulfilling all his obligations according to the Order and for damages that can result from using the Goods and Services after delivery and especially for losing the products.
The Seller will be responsible in case their sub-contractors and/or their partners of any kind implicated in the Order do not fulfill their contractual obligations.



If the Seller dos not fulfill their obligations, the Buyer will notify the Seller about this unfulfilment. An action plan will be validated between the Parties within 3 working days from the notification. The Buyer can cancel a Command, only before this one enters in the production/subcontracting program. Otherwise, the Order will be the object of Goods Return, mentioned on the Seller’s website.


Article 17 – FORCE MAJEURE

None of the parties will be responsible for not fulfilling the contractual obligations, if such a situation is caused by a force majeure. The force majeure is an unforeseeable event beyond the control of the parties and cannot be avoided.



These terms and conditions shall be governed by and construed in accordance with Romanian Laws. Disputes arising in connection with these terms and conditions shall be solved amiabicably. In case the parties cannot reach an agreement, they will submit such a dispute at the competent Court of Justice.



If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, that provision will not affect the validity of the remaining provisions and the Parties will try to agree upon new provisions to respect the spirit of the initial provisions.
The parties in the Contract will be considered independent contractors and none of the party has the right or the authority to assume or create any obligation for or against the ather party. The terms and conditions of this contract replace the previous provisions, written or verbal, between the above mentioned Parties, regarding the subject of the present Contract and cannot be modified or replaced by written accord, signed by both Parties.
By agreeing to these Terms and Conditions, the Client agrees to take all these risks.

Free & Secure Shipping

Free & Secure Shipping

Teilor offers you free and fast delivery for your online acquisitions.Your jewellery products will arrive safely to their destionation.

Free Gift Packaging

Free Gift Packaging

The secret of the most beautiful gold jewellery stands in details. All Teilor jewellery pieces are wrapped in gift boxes and Teilor paper bags before being shipped.

Certified Jewels

Certified Jewels

Teilor offers certificates for all jewellery pieces, which guarantee the quality of the metal and precious stones.

14-Day Easy Return

14-Day Easy Return

In case the jewell you bought online does not comply with your desires, you can easily return it in 14 days.

Secure Payment Methods

Secure Payment Methods

You can pay on delivery, through a bank transfer or through CARD AVANTAJ. The payment on delivery is made directly to the courier. The online payment by card can be safely made through the MobilPay platform.

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